ACCESS HRA mobile is a mobile application that allows users to access their benefits on-the-go. The app has several features that enable users to view their case details and EBT balances, track their Fair Fares NYC discount status, and view their upcoming appointments. Users can also view their payments, including upcoming and past payments for their case, such as payments made to their landlord, utility company, or EBT card. The app also has a Required Documents section that shows users a list of documents they need to return to the agency to support an application, recertification, periodic report, or special grant request.

In addition to the above features, the app also has a Documents section that lets users view a list of documents the agency received from them about their case. Each document that users submit and is accepted by the agency stays on the list for 60 days from the date it was accepted. The Profile section of the app provides users with the contact information and notification preferences they have previously provided to the agency. Users can also get real-time notifications on their smartphone about their case, such as when their case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation, and E-notices.

ACCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Simplified Chinese. The app is a convenient way for users to access their benefits on-the-go and stay up-to-date with their case details, appointments, and payments. Users can also upload required documents straight from the app and view a list of accepted documents. The app is a useful tool for anyone who receives SNAP or Cash Assistance benefits or is a Fair Fares NYC client.

The Cases section of the ACCESS HRA mobile app lets users view the current status of their SNAP or Cash Assistance case, the EBT balance for each of their benefits, and any upcoming Recertification dates. Users can also track their Fair Fares NYC discount status, their Fair Fares NYC renewal period, or Access-A-Ride status. The Appointment section of the app lets users view appointments that are upcoming, missed, or completed. It also lets users add a reminder for their appointment to their phone or tablet. The Payments section of the app lets users view upcoming and past payments for their case, such as payments made to their landlord, utility company, or to their EBT card.