The Dexcom Follow app is a companion to the Dexcom SHARE® system, designed to allow loved ones to monitor the glucose levels of those using the Dexcom CGM app. The Sharer must send an invitation to connect after the Follow app has been installed. Through secure wireless connections, the Follow app allows users to view and follow glucose levels, trends, and data of up to 10 different Sharers. Customizable glucose alerts and push notifications can inform users when a Sharer’s glucose levels are outside the norm.

It is important to note that the app store should not be used as the first point of contact to resolve technical or customer service issues. To protect privacy and personal information, and promptly resolve any issues, customers should contact Dexcom directly at 1-888-738-3646. Dexcom is required to follow up with customers regarding product-related complaints, and a technical support representative will attempt to contact the customer to gather more information if necessary.

Overall, the Dexcom Follow app is a useful tool for those with loved ones using the Dexcom CGM app. It allows for remote monitoring of glucose levels and provides customizable alerts to keep users informed. However, it is important to contact Dexcom directly for any technical or customer service issues.